Keyword:Service Design Package

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Keyword:Service Design Package

See the article here: A Practical Design for a Service Portfolio - Service Design Package SDP


The ITIL book "Adopting Service Governance - Governing portfolio value for sound corporate citizenship" is going to be published by AXELOS on the 11th of August.

There is a 10% pre-publication discount - order the book here, specifying the code ASG1 until the 10th of August 2015:

http://shop.axelos.com/Online-Shop/?DI=643881&trackid=005292

There was considerable interest shown at the well-attended AXELOS webinar, with good questions that the author answers.

The AXELOS webinar is here:

https://www.axelos.com/events-calendar/adopting-service-governance-webinar

There is also a short introductory film, showing screenshots of the fictitious company used in the examples in the book. This shows the company, discusses its decision, and shows its service portfolio. This gives an idea of how a governing body, such as the board of directors, can, in practice, set up a Service Portfolio, and use it to govern the organisation through understanding the value / cost ratio of its services.

The film is here:

http://service-governance.org/Adopting_Service_Governance

There is a blog on "Delivering organisational value through service governance':

https://www.axelos.com/news/blogs/march-2015/organizational-value-through-service-governance

There is also a blog on 'Issues in corporate governance and service governance as a solution' here:

https://www.axelos.com/news/blogs/april-2015/corporate-governance-issues-and-service-governance

Service Governance is being seen as a way to communicate a means to govern to the board of directors, and a way to understand that ITIL provided a governance framework, with all the management advice required to make it practically successful.


For much more, see Service Governance