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Service Governance Discussions

You can read, and join, discussion about Service Governance here:

Related Resources

Amazon author page for Peter Brooks

There is an example of Service Governance working, a short video, on the new web-site www.service-governance.org:

Film 'Introduction to Service Governance\

There are also blogs, discussing service governance here:

Making Service Governance Work - the ITIL Advantage

Corporate Governance issues & Service Governance

Organisational value through Service Governance

Adopting Service Governance: Governing Portfolio Value for Sound Corporate Citizenship

Further Reading

Brooks, Peter (2013a). An Integrated Requirements Process: Governing cost & risk in business analysis. SHIFT Media Inc.
A framework design for a requirements process, built around a requirements register. The lifecycle makes provision for late requirements, joining requirements into a larger requirement, or splitting a large requirement into smaller ones.

Brooks, Peter (2013b). Collaborative Consulting - Service management scenarios. The Stationery Office, London.
The book every consultant needs, Collaborative Consulting provides a practical, ethical approach to consulting engagements, whether acting as an internal or an external consultant. The book was written to give the advice that the author would have wished to have had when he started off as a consultant, and is based on thirty five years of experience as a consultant.

Cabinet Office (2011a). ITIL Service Strategy. The Stationery Office, London.
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the service lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. The other titles in the core set link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Cabinet Office (2011b). ITIL Service Design. The Stationery Office, London.
In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Cabinet Office (2011c). ITIL Service Transition. The Stationery Office, London.
ITIL Service Transition provides guidance for all changes and other transitions. This includes the lifecycle movement of a service from its design to running in operations.

Cabinet Office (2011d). ITIL Service Operation. The Stationery Office, London.
ITIL Service Operation provides guidance to keep all services delivering value to the organisation according to their design. It is here that value is actually delivered to the business , customers and stakeholders. This volume includes the support of service incidents and problems, as well as dealing with service requests for services and the service desk.

Cabinet Office (2011e). ITIL Continual Service Improvement. The Stationery Office, London.
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Cabinet Office (2011f). Managing Successful Programmes. The Stationery Office, London.
The 2011 edition of MSP combines rigour and flexibility, helping all organizations – public sector and private, large and small – achieve successful outcomes from their programme management time and time again. With change a pressing reality for all organizations, successful programme management has never been more vital to success.

Financial Reporting Council (2012). The UK Corporate Governance Code https://www.frc.org.uk/Our-Work/Publications/Corporate-Governance/UK-Corporate-Governance-Code-September-2012.pdf

IIBA (2009). A Guide to the Business Analysis Body of Knowledge Version 2.0 (BABOK® Guide) International Institute of Business Analysis.

The Institute of Directors in Southern Africa (2009). King Report on Corporate Governance in South Africa. http://african.ipapercms.dk/IOD/KINGIII/kingiiireport/

The Institute of Directors in Southern Africa (2013). King III Practice Notes. www.iodsa.co.za/?King3

ISACA (2012). COBIT 5: The Framework Exposure Draft – 27 June 2011. www.isaca.org/cobit

ISO/IEC 38500:2008. Corporate governance of information technology. www.iso.org/iso/catalogue_detail?csnumber=51639

Office of Government Commerce (2009). Managing Successful Projects with PRINCE2. The Stationery Office, London.

Office of Government Commerce (2010a). Management of Risk: Guidance for practitioners. The Stationery Office, London.

Office of Government Commerce (2010b). Management of Value. The Stationery Office, London.
Value management is a set of guidance owned by the UK Cabinet Office. The guidance set includes both a practitioner guide and a pocket book. The practitioner guidance is supported by a qualification scheme.

Office of Government Commerce (2010c). An Executive Guide to Value Management. The Stationery Office, London.
Office of Government Commerce (2011). Management of Portfolios. The Stationery Office, London.
The guide provides practical advice for managers of portfolios and those working in portfolio offices as well as those filling portfolio management roles outside a formal portfolio management officer role. It is applicable across industry sectors. It describes both the portfolio definition cycle (identifying the right, prioritized portfolio of programmes and projects) and the portfolio delivery cycle (making sure the portfolio delivers to its strategic objectives).

Sowden, Rod (2014). MSP Survival Guide for Business Change Managers. The Stationery Office, London.

TOGAF (2013). ITIL and TOGAF 9.1: Two frameworks (AXELOS White Paper by Tom van Sante and Jeroen Ermers). The Stationery Office and TOGAF.

Tricker, Bob (1998). Pocket Director: Essentials of corporate governance from A–Z. Economist Books.