Business Case Description
- 1 Service Business Case
- 1.1 service name
- 1.2 service description
- 1.3 service status
- 1.4 service reasons
- 1.5 service value delivery
- 1.6 service output
- 1.7 service outcome
- 1.8 service benefits
- 1.9 service stakeholders
- 1.10 service features
- 1.11 service requirements
- 1.12 service options
- 1.13 service assumptions
- 1.14 service risks
- 1.15 service cost
- 1.16 service timescale
- 1.17 service financial appraisal
- 1.18 service evaluation
- 1.19 service metrics
- 1.20 service budget
- 1.21 service design package
Service Business Case
Proposed name. This is a 'working title', the final service may have a different name.
Briefly, what will this service do
The business case will go through these stages:
- Ready for Review
- Approved - in principle
- Approved - for design stage
- Approved - for future implementation
- Approved - budget
- Service being Designed
- Service in Transition
- Service Operational
- Service under Improvement
- Service Retired
Why should this service exist?
service value delivery
What value will this service deliver?
How will this value be measured?
In particular, what are the:
What will be the output of this service?
What outcomes does the service intend to produce for stakeholders?
What business benefits will this bring? To which stakeholders?
Who are all the stakeholders for this service?
What features will this service have? How will users and customers see it?
What specific requirements does this service address?
This links to the requirements register.
What alternatives are there to this proposal? What are the pros and cons of these alternatives? Why is the particular solution being proposed?
This is one of the most important sections of the business case.
What has been assumed to be the case for this service? Any implicit or unconsidered assumptions should be listed here.
Examples might include:
- there will be provision for preservicne perishable items
- uninterrupted power will be available
- this service will not operate in places with a high risk of lightning
- this service assumes that there are no competitive services
What are the risks to the business of developing this service?
What are the risks to the business of not developing this service?
What are the risks to other stakeholders?
What are the mitigations to these risks?
What are the projected:
- Costs of design
- Costs of development
- Costs of transition
- Operational costs
- Improvement costs
- Decommissioning costs
Is there time criticality for this service?
How long would it take to deliver?
How long is its overall life expected to be?
service financial appraisal
All the detail of the finances, including those of the options.
The results of an independent evaluation of this business case.
How will the service be measured?
This will include Key Performance Indicatorss, as well as transition, operational and improvement metrics.
What budget will be required?
What is possible with smaller budgets? Could a stripped down service deliver comparable value at much reduced cost?
What budget has been allocated? (once the budget has been approved)
service design package
This links to the document that follows the service throughout its life and will contain specific detail for the different stages of the service lifecycle.