Best Practice

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                                                            Service Governance - detail

Service Governance

Best Practice

Best Practice is broad term, covering the ways of working, in a particular discipline, that are generally accepted by practitioners of the discipline.

Technical Detail

How Service Governance relates to Best Practice advice

Service governance describes the means of achieving
effective corporate and portfolio governance,
within the ‘comply or explain’ framework,
by designing the service portfolio
as the overarching management system that
monitors & controls
corporate financial performance & value delivery.
Definition Adopting Service Governance

This diagram illustrates how Service Governance fits with other frameworks and activities:

CSISOSTSDSSMSPMoRMoPMoVKing IIICadbury reportGovernanceSIAMSIAMCobitIT GovernanceBABATogafEAESMService GovernanceITILITSMService ManagementGovernance - Services - Management
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Service Governance provides an umbrella for a number of frameworks including:

  • The Cadbury Report on Corporate Governance
  • The King report on Corporate Governance
  • The Management of Value (MoV®)
  • The Management of Risk (MoR®)
  • The Management of Portfolios (MoP®)
  • Service Management Best Practice - ITIL®
    • Service Governance
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
  • Business Analysis (including BABOK®)
  • Business service management (BSM)
  • The Management of Successful Programmes (MSP®)
  • The Open Group Architecture Framework (TOGAF®)
  • Cobit®

Service Governance also uses the Adaptive Service Model (ASM) from Taking Service Forward to define the structure of services.